Investor Grievance Redressal
Your satisfaction and rights as an investor are our highest priority. If you have a complaint, concern, or grievance, here is how to raise it, track it, and get it resolved — at every level from us to SEBI.
1. Your Rights as an Investor
SEBI and AMFI guarantee every mutual fund investor the right to a fair, timely, and transparent grievance redressal mechanism. As your AMFI registered distributor, we are legally bound to address your complaints promptly and escalate them where necessary.
- Right to be Heard — Every complaint you raise must be acknowledged and addressed within the prescribed time limit.
- Right to Transparent Communication — You will be kept informed of the status of your grievance at every stage.
- Right to Escalate — If you are unsatisfied with our resolution, you have the right to escalate to the AMC, AMFI, and SEBI SCORES — at no cost to you.
- Right to Regulatory Protection — SEBI's Investor Protection Fund and grievance mechanisms are available to all investors at no charge.
We commit to resolve all grievances within 30 days of receipt. For urgent matters involving financial loss, we aim to respond within 7 working days.
2. How to Raise a Grievance
Follow these steps to raise and track your complaint effectively:
Contact Us Directly
Email, call, or WhatsApp us with your complaint details, folio number, and what resolution you expect.
Get Acknowledgement
We will acknowledge your complaint within 3 working days with a reference number for tracking.
Review & Resolution
We investigate your complaint and provide a written resolution within 30 days of receipt.
Escalate if Needed
If unsatisfied, escalate to the AMC, AMFI, or SEBI SCORES. We will assist you with the process.
Contact Us Directly
Email, call, or WhatsApp us with your complaint, folio number, and expected resolution.
Get Acknowledgement
We acknowledge your complaint within 3 working days with a tracking reference number.
Review & Resolution
We investigate and provide a written resolution within 30 days of receipt.
Escalate if Needed
If unsatisfied, escalate to AMC, AMFI, or SEBI SCORES. We will assist you.
Please include your folio number / policy number, contact details, a clear description of the issue, and any supporting documents when filing a complaint. This helps us resolve it faster.
3. Escalation Matrix
If your complaint is not resolved at one level, you have the right to escalate it to the next level — completely free of charge:
Bhawani
First point of contact. We resolve most grievances related to our distribution services, SIP registrations, and insurance introductions.
Asset Management Company (AMC)
For complaints related to NAV, transaction errors, dividend payouts, or fund-specific issues, contact the respective AMC's investor services.
SEBI SCORES / AMFI
If not resolved by the AMC, register on SEBI SCORES or contact AMFI directly. SEBI mandates a 30-day resolution window for all SCORES complaints.
Level 1 — Us
Bhawani — first point of contact for all distribution-related complaints.
Level 2 — AMC
Contact the respective Asset Management Company for fund-specific issues (NAV, transactions, dividends).
Level 3 — SEBI SCORES
Register complaint on SEBI SCORES. Mandated 30-day resolution. Completely free.
4. Resolution Timelines
SEBI and AMFI prescribe specific timelines for resolving investor complaints. Below are the mandatory and committed timelines at each stage:
| Stage | Complaint Type | Timeline |
|---|---|---|
| Acknowledgement (us) | All complaints | Within 3 working days |
| Resolution (us) | Distribution-related issues | Within 30 days |
| Resolution (AMC) | Transaction, NAV, folio issues | Within 30 days (SEBI mandate) |
| SEBI SCORES | Unresolved complaints | 30 days (SEBI mandate) |
| AMFI Arbitration | Distributor mis-selling | As per AMFI procedure |
| Insurance (IRDAI) | Policy and claim disputes | 15 days (IRDAI mandate) |
5. Contact Channels
You can reach us through any of the following channels to raise your grievance. Please have your folio number or policy number ready:
Email (Primary)
Phone
In Person / Post
Shop No.25, Suket Shopping Complex, Sundernagar, Mandi HP – 175002
Phone
Office
Suket Shopping Complex, Sundernagar, HP
6. SEBI SCORES Portal
SEBI SCORES (SEBI Complaint Redress System) is an online platform that enables investors to lodge complaints directly with SEBI against listed companies, registered intermediaries, and mutual fund distributors.
Lodge on SEBI SCORES
If your complaint is not resolved within 30 days at the AMC level, register it on SEBI SCORES. SEBI monitors all complaints and ensures timely resolution. The portal is available 24/7 and is completely free to use.
Lodge on SEBI SCORES
If unresolved at AMC level after 30 days, register on SEBI SCORES. Free, 24/7, and monitored directly by SEBI.
- Register at scores.sebi.gov.in using your PAN and email address
- Select the entity type (Mutual Fund Distributor) and fill complaint details
- Upload supporting documents (statement of account, correspondence, etc.)
- Track complaint status online using your SCORES registration number
7. Insurance Grievances
For complaints related to insurance products distributed under our IRDAI License No. TATAAIA4727185, the grievance mechanism is regulated by IRDAI and is separate from the SEBI/AMFI process.
- Step 1 — Insurer's Grievance Cell: Contact the insurance company's grievance redressal officer directly. They are mandated to respond within 15 days.
- Step 2 — IRDAI Bima Bharosa: If unsatisfied, register your complaint on IRDAI's Bima Bharosa portal at bimabharosa.irdai.gov.in or call the IRDAI helpline at 155255.
- Step 3 — Insurance Ombudsman: For complaints above ₹50,000, approach the Insurance Ombudsman in your region. Their services are free and binding on insurance companies.
IRDAI Helpline: 155255 (toll-free) | Bima Bharosa: bimabharosa.irdai.gov.in | We will assist you in navigating the insurance grievance process.
8. Designated Grievance Officer
As required by SEBI and AMFI regulations, we have designated the following officer to handle all investor grievances:
Bhawani — Designated Grievance Officer
AMFI Registered Mutual Fund Distributor · ARN 347452
Address: Shop No. 25, Suket Shopping Complex, Near Bus Stand Sundernagar, District Mandi, Himachal Pradesh – 175002
Phone: +91 9817040604
Email: bhawani@kukumf.com
Working Hours: Mon–Sat, 10:00 AM – 6:00 PM (except public holidays)
Our Commitment to You
Bhawani (AMFI ARN 347452) is committed to handling all investor grievances with fairness, transparency, and within prescribed timelines. We treat every complaint as an opportunity to improve our services.
For mutual fund grievances: scores.sebi.gov.in · SEBI Helpline: 1800-266-7575 · For insurance: IRDAI Helpline 155255 · bimabharosa.irdai.gov.in